FAQ
Answers for teams that want clarity before they commit.
Keep public support content aligned with the product narrative and easy to scan in the same dark guest shell.
Answer
On the login page, click "Forgot password?" and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact support@skythex.com.
Answer
You can reach our support team by email at support@skythex.com. We respond Monday to Friday, 9 AM – 6 PM UTC, and aim to resolve issues within one business day. For billing questions or refund requests, include your account email and tra...
Answer
SkyThex Tech offers flexible plans for every budget and use case: 3-Day Trial Access ($5.99), Weekly Access ($8.99), Weekly Access Pass ($14.99), 15-Day Access Pass ($14.99), Monthly Access Pass ($19.99), Monthly Membership ($19.99), Yea...
Answer
You can cancel your subscription at any time from your account's billing settings. Go to Dashboard → Billing → Cancel Subscription. Cancellation stops future charges immediately. You keep access to the platform until the end of your curr...
Answer
Because SkyThex Tech is a digital service with immediate access, payments are generally non-refundable. However, we do issue refunds for: critical service outages lasting more than 72 hours, duplicate or erroneous charges, and unauthoriz...
Answer
All payments are processed securely by Stripe, Inc. — a PCI-DSS Level 1 certified payment processor. We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We do not store your card details...
Answer
Yes. Subscriptions renew automatically at the end of each billing period (weekly, monthly, or yearly depending on your plan). You will receive an email receipt for every charge. You can cancel auto-renewal at any time from your billing s...
Answer
Yes. You can switch plans at any time from your billing settings. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle. Contact support@skythex.com if you need assistance with a plan change.
Answer
Getting started takes less than 5 minutes. Create an account, choose a subscription plan, and connect your social media accounts via OAuth. No technical setup is required. Once connected, you can begin scheduling posts, using AI content ...
Answer
SkyThex Tech supports Facebook, Instagram, TikTok, LinkedIn, X (Twitter), YouTube, and Pinterest. You can connect multiple accounts per platform and manage them all from one workspace.
Answer
Yes. We offer a 3-Day Trial Access plan for $5.99, which gives you full access to all platform features. This lets you test scheduling, AI tools, and multi-channel publishing before committing to a longer plan.
Answer
SkyThex Tech includes several AI-powered tools: AI Caption Generator (create platform-optimized captions from a prompt), AI Content Repurposer (transform existing content for different platforms), AI Content Planner (generate a week or m...