Refund Policy
Effective Date: June 8, 2026 | Last Updated: June 8, 2026
Overview
By purchasing a subscription, customers agree to this policy regarding refund eligibility and procedures. Because SkyThex Tech is a digital service with immediate access, payments are generally non-refundable.
1. General Rule — Digital Services
All payments are generally non-refundable since the software service provides immediate access upon purchase. We recommend reviewing pricing carefully, starting with lower-tier plans, and contacting support before subscribing.
2. Eligible Refund Situations
- Service Unavailability: Refunds apply if critical outages prevent platform access for over 72 consecutive hours without restoration.
- Duplicate Charges: We refund charges applied multiple times for the same billing period due to technical errors.
- Unauthorized Transactions: Customers may request full refunds for charges made without authorization after investigation.
- Yearly Subscribers: Within 14 days of initial yearly plan purchase, customers with minimal usage (under 5 published posts) may receive prorated refunds at our discretion.
3. Non-Refundable Situations
Refunds will not be issued for: changed minds, purchasing wrong plans, non-usage, account violations, trial plans, requests after 14 days, or orders with promotions applied.
4. Refund Request Process
Email support@skythex.com with the subject "Refund Request," including your account email, transaction ID, charge date, and reason. We respond within 2 business days with resolution within 5 business days.
5. Refund Processing
Approved refunds return to your original payment method within 5–10 business days, though processing times depend on your banking institution.
6. Cancellations
Cancellation stops future charges but does not trigger refunds for already-charged periods. You retain access through your current billing period.
7. Chargebacks
We encourage contacting our support team before initiating a chargeback. Unauthorized chargebacks may result in permanent account suspension.
8. Policy Changes
Material updates are communicated via email or platform notice at least 14 days before implementation.
9. Contact Information
Support: support@skythex.com
Address: SkyThex Tech, 270 Trace Colony Park Ste B, Ridgeland, MS 39157, United States